Refund policy

Merro provides recruiter-reviewed USA job-search support, including role matching, resume tailoring, application support, and interview preparation.

When refunds apply

If you cancel before work begins on your search, contact us for a full refund. If your plan has started, any refund is reviewed based on the services already delivered and the unused portion of your billing period.

How to request a refund

Email support@trymerro.com with the email used for your account and a short description of your request. We review requests within five business days.

Important notes

Merro does not guarantee employment, interviews, compensation, sponsorship, or a specific hiring outcome. Refunds do not apply to services already completed or to inaccurate information supplied by a customer.